Terms of sale
These terms apply to every order placed with Earthform Ltd (Company No. 16681894), 414 Barking Road, London E13 8HJ, trading as Wild Charge. Prices are in pounds sterling and include VAT where applicable. A contract is formed when we send you a dispatch confirmation, not when you place the order. We may refuse or cancel an order if the item is unavailable or the price was listed in error, and we will refund you in full if we do. Delivery is free on every order with no minimum. A repeating order renews at the price shown when you started it, ships every four weeks, and can be skipped, changed or cancelled from your account at any time with no minimum term and no fee. We will give you at least 30 days' notice before any price change on a repeating order. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under English law. These terms are governed by English law and the courts of England and Wales have jurisdiction.
Delivery, cancellation and returns
Orders are tracked and usually arrive within two working days. Under the Consumer Contracts Regulations 2013 you may cancel a distance purchase within 14 days of receiving it, and within 14 days of receiving the first delivery of a repeating order, without giving a reason. Tell us at hello@wildcharge.co.uk and return the goods within 14 days of telling us. Return postage is yours unless the goods are faulty or not as described. We refund within 14 days of receiving the goods back, to the payment method you used. Because Wild Charge is a sealed food supplement, cartons that have been opened cannot be returned once the seal is broken, for health protection and hygiene reasons, as permitted under Regulation 28(3)(b). This does not affect your statutory rights in respect of faulty goods under the Consumer Rights Act 2015. If a pack arrives damaged, photograph it and email us and we will replace it.
Privacy
Earthform Ltd is the data controller for personal information collected through this site. We collect what we need to fulfil your order: name, delivery and billing address, email, phone number and order history. Payment card details are handled by our payment processor and never reach our servers. We process this data to perform our contract with you, to meet legal obligations including tax and food safety record keeping, and, where you have opted in, to send you email about products and batches. We keep order records for six years to meet HMRC requirements, and marketing consent until you withdraw it. We do not sell your data. We share it only with the processors who deliver the service: our payment provider, our fulfilment carrier and our email platform, each under contract and each restricted to those purposes. You have the right to access, correct, erase, restrict or port your data, to object to processing, and to withdraw consent at any time. Email hello@wildcharge.co.uk to exercise any of these, or complain to the ICO at ico.org.uk.
Cookies and accessibility
We set essential cookies that keep your basket and session working; these cannot be turned off without breaking the site. Analytics and advertising cookies are set only if you accept them, and you can change your mind at any time from the cookie preferences link in this footer. We aim to meet WCAG 2.2 level AA. The site works with keyboard navigation and screen readers, honours reduced-motion preferences, and is built to remain usable at 200% zoom. If you meet a barrier anywhere on this site, email hello@wildcharge.co.uk and tell us what happened and we will fix it and reply with what we changed.
Last updated 1 August 2026